1. Introduction

This Privacy Policy explains how New Order Media Pty Ltd (ACN 691 646 198), trading as Cellar Club ("Cellar Club", "we", "our", "us"), collects, uses, stores and discloses personal information in connection with our mobile application, website, and related services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all users of the Cellar Club app, website, and services, including hospitality staff, venues, brand partners, and other visitors ("you", "your"). By accessing or using the app, you consent to the practices described in this Policy.

3. Information We Collect

We may collect the following types of personal information:

• Account Information – name, email address, phone number, and password; employment verification details (e.g. payslip or employer name).
• Career Profile Information – résumé, work history, education, and career preferences.
• App Usage Data – interactions with offers, venues, and competitions, device information, IP address, and analytics data.
• Communications and Preferences – marketing preferences (email, push notifications, SMS), feedback or queries.
• Competition and Event Entries – details you provide when entering competitions or applying for event tickets.

4. How We Collect Information

We collect information directly from you when you create an account, verify employment, or upload your résumé; automatically through your device when using the app or website (cookies, analytics); and from third parties where you have consented or authorised (e.g., applying to a job via a partner venue).

5. How We Use Personal Information

We use your personal information to:

• Verify employment and determine Verified Member eligibility
• Provide and manage your account, offers, and membership benefit
• Allow you to upload and manage your career profile.
• Facilitate job matching and allow venues to view your résumé where you apply directly.
• Send information about events, competitions, or new features.
• Personalise your experience and improve our services.
• Comply with legal obligations and respond to lawful requests.

Marketing communications (email, push, SMS) are sent only where you have opted in, and you may change your preferences at any time through your profile settings or by following the unsubscribe links provided.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Authorised Cellar Club employees for verification, recruitment, or customer support.
• Third-party service providers (including AWS) for hosting, storage, analytics, and communications.
• Venue and brand partners where you apply or choose to share your résumé or profile.
• Professional advisers, regulatory bodies, or law enforcement if required by law.

We will never sell your personal information to third parties.

7. Data Storage and Security

We take reasonable steps to protect personal data against loss, misuse, or unauthorised access. This includes encryption, restricted access, and secure storage systems hosted on AWS servers. While we take precautions, no online platform can guarantee absolute security, and you acknowledge that you provide information at your own risk.

8. Access, Correction, and Deletion

You may request access to or correction of your personal information at any time by contacting us. You may also delete your account or request deletion of stored information, subject to any legal retention obligations. Upon deletion, verification documents and résumés will be permanently removed from our active systems.

9. Retention of Information

We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. Verification data (e.g., payslips) is deleted after verification is complete unless required for fraud prevention or dispute resolution. Inactive accounts may be anonymised or deleted after a defined period.

10. Cookies and Analytics

The Cellar Club app and website use cookies and similar technologies to improve functionality and analyse usage patterns. Cookies may also be used to personalise offers or content. You can adjust your browser or device settings to disable cookies, though some features may not function correctly.

11. Overseas Disclosure

Cellar Club may store and process personal data on servers located outside Australia, including through Amazon Web Services (AWS) or similar cloud providers. We take reasonable steps to ensure that overseas providers handle your data in compliance with Australian privacy standards.

12. Marketing Communications

We may send you marketing messages by email, push notification, or SMS about offers, events, or updates. You can manage or withdraw your consent at any time by adjusting your app settings, following unsubscribe instructions, or contacting us directly. Essential communications relating to your account or verification will still be sent even if you opt out of marketing.

13. Contact and Complaints

If you have questions, concerns, or wish to make a privacy complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app with the new effective date. We encourage users to review this Policy periodically to stay informed about how we manage personal information.